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The following regulations describe the general terms and conditions applicable to access and use of the services offered by ELOY BERNAL HATS. Within the website www.eloybernalhats.com, any person who wishes to access and/or use the site or services may do so, subject to the Terms and Conditions listed below (hereinafter referred to as "THE USER" or "THE CUSTOMER"). Consequently, THE USER accepts that all contracts and transactions carried out on this site, as well as their legal effects, shall be governed by these rules and subject to the laws of the Republic of Ecuador. The Terms and Conditions contained in this document shall apply and be considered part of all acts and contracts executed or entered into through the offering and marketing systems encompassed on this website among its users. If the user disagrees with the Terms and Conditions, which have a mandatory and binding nature, they must refrain from using the website www.eloybernalhats.com and/or the services it offers. THE USER must read, understand, and accept the conditions and terms established by ELOY BERNAL HATS, as well as any other documents that may be incorporated. By using this site, it signifies full and express acceptance of the Terms and Conditions on ELOY BERNAL HATS, and the user expressly obligates themselves through the mere use of it.
FAILURES OR INTERRUPTIONS
ELOY BERNAL HATS shall not be responsible for any malfunctions that may occur on the website, preventing its use, which may occur for various reasons, including system issues, technical problems, or issues related to Internet services. The website may be temporarily suspended or during a remodeling process. If this occurs, users will be informed on the same web page with reasonable notice before the suspension takes place. ELOY BERNAL HATS is committed to resolving such failures promptly, without implying any responsibility on the part of the company.
INDUSTRIAL AND INTELLECTUAL PROPERTY RIGHTS
All logos, graphic designs, suppliers displayed on the website are the property of ELOY BERNAL HATS, and their use is subject to the rules of each supplier. The articles, information, and other materials on this site are protected by Intellectual Property law. This means that you may not (except as provided in these conditions and applicable law) modify, copy, reproduce, add to, or use any information or documentation from the site without the written consent of ELOY BERNAL HATS.
AVAILABILITY
ELOY BERNAL HATS offers products that are made to order. In the event that an item is unavailable, the communication process will be initiated, and every effort will be made to satisfy all users' demand for the products. After the order has been placed, the user will be informed either by email or by phone for the respective exchange or refund. In this case, the speed of the refund to the customer's bank account will depend on the type of card used for the purchase and the conditions of each banking institution.
SECURITY
For the safety of our users, ELOY BERNAL HATS has implemented security protocols from the moment you access the website to the point of making a purchase. We have entrusted the credit card payment system to a payment gateway. The banking data entered is encrypted and securely transmitted to the servers of the banking institution, and subsequently, they are verified with the issuing bank to prevent possible fraud and abuse. This data entry process is guaranteed by SSL encryption technology (Secure Socket Layer), one of the most advanced and effective protection systems currently available. Thanks to this technology, no third party will have Internet access to the banking information entered by the customer.
TRANSPORT AND SHIPPING
ELOY BERNAL HATS will make every effort to deliver within the specified time and manner during the purchase process with the shipping company. Each time an order is shipped, the buyer will receive an email notification after payment is made. Each delivery is considered complete from the moment the carrier makes the product available to the customer at the location designated by the customer for the delivery at the time of contracting, as documented by the control system used by the carrier. Any reservations or complaints should be directed to ELOY BERNAL HATS via email at info@eloybernalhats.com.
RETURN AND WARRANTY POLICY
ELOY BERNAL HATS' return policy allows the customer to return products and/or equipment within 48 hours of the date of receipt if they are not satisfied with the expiration date, if they are broken, wet, without the brand logo, or damaged. The products must be returned in the same condition they were received. Therefore, new products must be returned new, unused, and complete. ELOY BERNAL HATS is not responsible for damage to products that require refrigeration and special care by the customer once delivered by the carrier to the specified location. Products will be accepted at ELOY BERNAL HATS facilities located at Benigno Vásquez 4-12 and Antonio Ricaurte, Ricaurte Sector, Cuenca – Azuay – Ecuador, during business hours from 9:00 AM to 5:30 PM, Monday to Friday. Once notified by email at info@eloybernalhats.com, our advisors will manage the review, validation, return, and replacement process of the product if it falls within the established terms.
PRIVACY POLICY
ELOY BERNAL HATS will process the personal data that THE USER or visitor enters on the website www.eloybernalhats.com in accordance with all applicable laws of the Republic of Ecuador. ELOY BERNAL HATS has adopted technical security measures and existing quality standards to ensure the maximum security and confidentiality of communications. Therefore, ELOY BERNAL HATS disclaims any responsibility for communications when they are transmitted through any telecommunications network. ELOY BERNAL HATS is committed to updating and maintaining the technical measures it deems necessary to ensure the security and confidentiality of Personal Data, preventing any alteration, loss, treatment, processing, or unauthorized access. This obligation will be developed in accordance with the state of technology and the nature of personal data.